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Social landlord's matchmaker helping dozens of tenants to swap homes

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Social landlord's matchmaker helping dozens of tenants to swap homes

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Published by Max Salsbury for 24dash.com in Housing and also in Communities

Heather McCulloch Heather McCulloch

A social landlord's matchmaker has been helping tenants swap homes with one another as the registered provider makes efforts to combat the government's welfare reforms and the bedroom tax.


In June last year, One Vision Housing (OVH) created the role of ‘Home Swapper Officer’ - a role that subsequently went to one its most experienced customer service advisors, Heather McCulloch (pictured).

Ms McCulloch has since managed to organise and aid over 50 families in swapping their homes, with a further six currently in progress, in less than 12 months.

“I suppose you could describe my role as a cross between a matchmaker and an estate agent. People regularly contact me to express their interest in moving to a different house, sometimes it’s because they want to move areas, or because their family is growing. And now as a result of the bedroom tax, plenty are looking to downsize," Ms McCulloch said.

Her role is extremely broad and often involves helping people to register on HomeSwapper.co.uk and helping them to find and shortlist properties that match their requirements.

She is also responsible for conducting property checks and ensuring that the exchanges run smoothly.

Ms McCulloch added: “It’s extremely difficult to match up two candidates, as both parties must like each other’s homes. However it’s also extremely rewarding to see both parties happy once the move is complete."

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