Disability hate crime is "overlooked" and "under-reported"

Published by Press Office for Safety Net Associates Limited in Housing and also in Care and Support, Central Government, Communities, Education, Environment, Health, Local Government

A joint inspectorate review into police, probation and the CPS has found that disability hate crime is "overlooked" and "under-reported". The review also warned that if urgent changes were not made, cases similar to the tragic case of Fiona Pilkington could happen again.

The BTEC Intermediate Award in Call Handling for Reports of Anti Social Behaviour, delivered through the CSP Academy (www.cspacademy.ac.uk), qualifies call handlers to appropriately understand, risk assess and effectively deal with victims with disability and carers (17% of the population) who report ASB and hate crime.

It is designed to qualify the student to understand what is anti social behaviour and to acquire the skills needed to support victims. The qualification also accounts for and supports the Home Office best practice guidance for handling complaints of ASB.

The qualification was developed in partnership with Merlin Housing Society in 2011.  It has since been delivered to a number of housing providers, police forces and local authorities who now benefit from having the first qualified ASB call handlers in the UK.

Training is also available from the CSP Academy based on the content of the qualification.

Currently delivered in house to organisations, networks and partnerships, it is planned to release the next nationwide open programme for individual learners to access this qualification in the near future.   The next tutorial locations will be based on those who have registered an interest in the qualification.

If you or your organisation want to find out more about this qualification or you wish to register your interest please visit http://www.cspacademy.ac.uk/BTECASBCallHandling.htm , contact the CSP Academy on 0845 299 7144 or by email learning@cspcademy.ac.uk.