£16 million alarm call contract goes out to tender

Published by Rob Ghosh for Hanover Housing Group in Housing and also in Care and Support, Communities

Hanover Housing Association is putting its £16 million Alarm Call contract out to tender.

This is aimed at rationalising current services and cementing a partnership that performs not just on cost and quality, but service and technology innovation as well.  

The scope of the new contract will include alarm call equipment and door entry systems and related equipment.  It will also incorporate ad hoc minor works and repairs and installations on new build Hanover estates as an optional extra.

This wide scope will allow choice appropriate to each project on Hanover’s 600 plus estates and Hanover is consulting with residents of these estates about the tender.  Service and warranty options will be explored in terms of pricing.  It will specifically call for value adding elements and will seek innovation.  

The new contract will offer a long term agreement. The initial term will be for 4 years with the option to extend for a further 4 years and an additional 2 years, based on price and performance.  

This will provide Hanover with the advantage of sustainability while having the necessary breaks to review quality, cost and service.

Hanover’s Head of Technical Management, James McCarthy said,

“This contract is central to the service we provide to Hanover’s residents and is vital for their well being, security and safety.   Our Hanover on Call service handles over 450,000 calls from approximately 27, 000 residents a year.  We will not only be looking for a contractor that can perform on price and quality of service, but that can also help us pioneer new technologies as they come along.”