Invicta Telecare awarded Viridian’s telephone call handling contract

Published by Anonymous for Circle in Housing and also in Care and Support

Invicta Telecare has been selected by Viridian Housing to provide the emergency telephone call service for its 16,000 homes across the UK

Weekend and weekday evening calls from Viridian residents will be automatically redirected to Invicta’s experienced call handlers who will respond to emergency repairs and other issues

Invicta Telecare already handles the out-of-hours service for more than 60 organisations across the UK and as the country’s largest independent telecare provider, helps more than 100,000 people live safely and independently in their own homes.

Stuart Ilsley, Head of Contact Services at Invicta Telecare, said: "We are delighted to be working with Viridian Housing to provide this vital service.

 "Our organisations share the same values around customer focused quality services and I am confident that this partnership will enhance the life chances of customers. We look forward to developing a long and successful relationship. "

 Viridian has awarded Invicta with this contract to help improve its out of hour’s service response times.

Simon Hulbert, Customer Operations Manager at Viridian, said: "We have a real passion for excellence and strive to improve our customers’ experience. We are confident that our partnership with Invicta Telecare will provide our residents with a quality out of hours call centre service.

Residents can call still call our customer services centre as usual to report any repairs issues that they may have when the office is closed."

The new contract will be delivered in four phases, with Invicta Telecare taking over general needs & commercial service calls as part of the first phase.