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NHBC trying to help house-building sector by freezing fees

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NHBC trying to help house-building sector by freezing fees

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Published by Max Salsbury for 24dash.com in Housing and also in Development

Housebuilding Housebuilding

The National House Building Council (NHBC) is trying to bolster the sector by freezing fees on all its key services.

The consumer protection body for the UK's housebuilding industry will cap costs at their current levels until at least March 31, 2014.

The freeze applies to warranty products, building control services and registration fees.

NHBC has also axed its resolution charge of £350 for each visit following a significant drop in requests to resolve disputes between builders and homeowners.

It will cease to charge for resolutions backdated to January 1, 2013 and will offer refunds for any charges made since then.

New figures produced by the organisation show the number of disputes it has investigated have dropped by around 60 percent from a peak of nearly 8,500 in 2008 to under 3,500 in 2012.

It is also launching a number of new initiatives and free services – such as free NHBC flags and site boards for all new sites, a new online Home User Guide to upload information for home owners and improved customer satisfaction surveys.

NHBC’s chief executive, Mike Quinton, said: "In the four months since I joined NHBC, I have been meeting and listening to our customers and other industry representatives.

"We want to do everything we can to support the industry so NHBC has decided to freeze prices across all its key products and services for at least a year. We will also be removing and reducing charges and launching new initiatives designed to save our customers time and money.

"I am pleased to see a slight upturn in the number of home registrations in recent weeks, which I hope could be the first sign of sustained recovery. However, I know that conditions remain challenging so it is important that we offer as much help as we can at this time."

The NHBC is a not-for-profit organisation which works to raise the construction standards of new homes.

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