Invicta retains national accreditation
Published by Anonymous for Circle in Housing and also in Care and Support
The UK’s largest independent telecare service provider, Invicta Telecare, has retained national accreditation from the Telecare Services Association (TSA) for the eleventh year running.
The re-accreditation was awarded following a two day audit to assess whether Invicta Telecare meets four separate modules from within the TSA Telecare Code of Practice; monitoring, installation, mobile response and service tailoring.
Invicta which helps more than 100,000 people live safely and independently in their own homes has received accreditation from the TSA every year since 2001. Invicta’s advanced monitoring system keeps clients’ data secure within a sophisticated multi-location datacentre environment.
Wendy Darling, managing director of Invicta Telecare said: "It’s always fantastic when the high quality of our service is recognised through independent examination. We’re over the moon to achieve accreditation with brilliant feedback which included high praise for our exemplary staff.
"We’re proud that we can deliver our customers such an efficient, agile and secure service thanks to the resilience and robustness of Invicta Telecare’s IT infrastructure. We believe this year’s re-accreditation reflects our continued investment in ensuring Invicta’s infrastructure remains unsurpassed in the telecare industry."
The TSA Code encourages the provision of good quality customer service by officially recognising those service providers who meet its demanding criteria. To become code compliant, organisations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures.