Sign up to our Editors Choice newsletter now! Click here

It's all about good case working

Accessibility Menu

Menu Search

24dash - The UK's most up-to-date social housing and public sector news website

It's all about good case working


Published by Press Office for Safety Net Associates Limited in Housing and also in Care and Support, Central Government, Communities, Education, Environment, Health, Local Government

CSP Academy CSP Academy

Tackling anti social behaviour, neighbourhood nuisance, tenancy fraud and any other structured investigation or presentation is all about case working - It always has and it always will be.

From our experience of conducting Serious Case Reviews, delivering training and consultancy for Domestic Homicide Reviews and by listening to thousands of multi agency practitioners across the country that are investigating and presenting cases show us that the following are sill significant issues:


  • Poor case management by staff and supervisors
  • Poor investigation or understanding what makes a good investigation
  • Poor information sharing internally and externally and then use of data correctly
  • Under use of tools and powers available, particularly jurisdictional issues
  • Over reliance on informal powers and failing to record properly when used
  • Lack of escalation and too slow in getting a grip singularly or with partners
  • Lack of joint case files or failing to recognise when to start one and how
  • Failing to work with Relevant Authorities, Co-operating Bodies and relevant voluntary, community and private bodies across all aspects of case working but particularly for the vulnerable
  • Understanding the impact of drug and alcohol in case working
  • The use and abuse of social media

Our programme of specialist, professional, fully accredited qualifications are designed specifically to address these issues and have been engaged by thousands of learners from over 1000 organisations across the UK.

Our qualifications not only Include current and anticipated legislation, best practice and professional standards but have now been updated to teach these important new requirements:


  • New Laws on Stalking - November 2012
  • New and Existing ASB Tools and Powers - March 2013 onwards
  • New Code for Crown Prosecutors - January 2013
  • New Working with Troubled Families - December 2012/January 2013
  • New Local Practice in Mediation and Restorative Approaches 2013
  • New Advice and Guidance for Housing and the Equality Act 2010 - January 2013
  • New Preparing a CSP/Organisation for Domestic Homicide Reviews - January 2013
  • New Taking a Positive Approach to Information Sharing - December 2012
  • New Guide to Data Protection - 2012/2013

It has never been more important that practitioners are equipped with the knowledge and skills required to get things right first time and that they are kept up to date with changes & developments as they happen.

That is why the CSP Academy provides all of its learner's lifetime membership to its online student zone. Even after they have completed their studies with the CSP Academy, our students can continue their professional development by accessing this resource (part funded by the Home Office).

As previously announced we have also maintained our lowest ever enrolment fees for 2013 to enable practitioners continue to access our programme of learning despite reduced budgets and funding (for further details see below).

Also, because of the unique way that our training & qualifications are structured (over 3 years if required by the student), service delivery begins at the point of enrolment as students can access the course materials and start learning via our online Student Zone on the day that they enrol.

This means that this year's budget can ensure contingency planning for students over the next 3 years. This still allows you to nominate different students in the future if circumstances change.

For further details about each of our qualifications, including learning outcomes and the next available tutorial dates and venues, please click the relevant link below:


  • BTEC Level 3 Advanced Award for Community Safety Practitioners - £350 + VAT per learner (half price launch offer held) - click for details


  • BTEC Level 3 Advanced Award Neighbourhood Nuisance and Anti Social Behaviour Case Working - £495 + VAT per learner (reduced from £795)- click for details


  • BTEC Level 5 Professional Award Neighbourhood Nuisance and Anti-Social Behaviour Case Work Supervision - £495 + VAT per learner (reduced from £795) - click for details


  • BTEC Level 4 Professional Award Restorative Approaches - £495 + VAT per learner (reduced from £795)- click for details


Remember all of our qualifications can also be delivered in house to your organisation network or partnership.

To find out more about how the CSP Academy can help you personally or your organisation, network or partnership please visit our website , call us on 0845 299 7144 or email


And finally...

If this article has been forwarded to you by a friend or colleague or you are viewing it on our website you may wish to subscribe directly to our e-bulletin.

To make sure you get future e-bulletins directly (and not miss out on any news, offers or bursary notifications) simply email

Please also feel free to contact us on 0845 299 7144 if you have any other needs or queries.

You can follow the CSP Academy on Twitter via @cspacademy or by clicking here


Login and comment using one of your accounts...