Tenants to inspect housing provider's homes and services
Published by Max Salsbury for 24dash.com in Housing and also in Communities
Tenant housing inspectors
Five tenants that have graduated from a housing course now have the authority to hold their housing association's standards to account.
The official recognition means the tenants can now monitor and scrutinise Barnet Homes’ services and 15,000 properties.
Barnet residents Teshale Aberra, Christina Hamm, Mary Jimoh, Fauz Mutasa and Liesel Whitmore are all qualified to inspect communal areas, empty properties and repairs and maintenance work.
The five were among 11 residents from across London who completed the Resident Quality Inspector Course, as part of a certificate accredited by the Chartered Institute of Housing.
Christina Hamm said: "I want to use my new qualification to help Barnet Homes and the residents to make their neighbourhoods a better, safer and cleaner place for everyone to live. The course was great and I found out a lot about Barnet Homes and all the things it already does for its residents."
Barnet Homes chief executive, Tracey Lees, said: "I’d like to congratulate everyone for completing the course. I know they all put a great deal of time and effort into gaining these qualifications, so I’m delighted for them.
"This initiative is part of our drive to ensure our residents are at the heart of our business and have the power and voice to shape the services they receive. Who better to judgment our performance - and tell us how to improve – than our own tenants and leaseholders.
"Our new resident inspectors will be assisting our existing residents’ Performance Advisory Group and helping it to strengthen its monitoring and scrutiny role."
Barnet Homes is keen on tenant empowerment and has three residents on its board of directors.