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From involvement to empowerment


Published by Cheryl Harrison for Stockport Homes in Housing and also in Communities, Education, Environment

Delegates getting involved at the best practice showcase. Delegates getting involved at the best practice showcase.

How do you move from involvement to empowerment? That’s what Stockport Homes’ Customer Involvement Team answered at a recent best practice showcase.

38 housing professionals attended to hear about how to focus on improving value for money and customer outcomes. Seminars included: innovative solutions to community issues, delivering an award winning customer training programme, embracing change and supporting people to find work.

When asked why Stockport Homes held the event, Sandra Coleing, Director of Corporate Services said: “Following our UK Housing Awards win in 2011, many organisations asked us about our empowerment strategies. We wanted to give an honest reflection of our journey so far, what’s worked and led to real outcomes for customers, what hasn’t and areas where we’ve made savings in resources.”

Lorna Bustard, Community Engagement and Inclusion Manager at West North West Homes in Leeds said of the event: “My colleague and I took a lot away from the day and will consider some of the methods presented when renewing our customer involvement mechanisms in early 2013. The team’s enthusiasm certainly came across and I particularly appreciated the cost analysis of each involvement mechanism.”


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