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Plain English award for housing association's handbook

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Plain English award for housing association's handbook


Published by Anonymous for in Housing and also in Communities, Featured

Standard housing Standard housing

A North West housing association has won an award recognising its use of clear English in its communications with tenants.

Liverpool Housing Trust (LHT) - which manages over 10,000 homes - has now won the Plain English Award four times in the last gives years.

LHT - part of Symphony Housing Group - was recognised for the "crystal clear writing" in its handbook for tenants who live in supported accommodation across Merseyside, Cheshire and Lancashire.

Nicola Williams, LHT supported housing manager, said: "We are delighted to be awarded our fourth plain English Award for our Supported Housing Tenants’ Handbook.

"We are committed to making our documents as simple as possible to ensure that all of our tenants are able to understand the documents that we publish."

In 2011, LHT won the award for its ‘Keeping You Safe from Abuse’ document, which was designed to help tenants with issues such as abuse and mistreatment.

The Plain English Campaign fights against jargon and misleading information. Its annual awards recognise organisations and individuals that present themselves using clear and concise English.

The judges commented: "This is a well-written and designed handbook which tells tenants what services and support they can expect. It lays out clearly what tenants can do to make their tenancy run smoothly.

"It is an excellent example of how documents can be written to meet the needs of a specific group of people."


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