Roddons Housing Association keeps its promises
Published by Anonymous for Circle in Housing and also in Local Government
Roddons has shared its five year successes at an Overview and Scrutiny Panel meeting at Fenland District Council to mark the completion of its promises to residents.
Roddons took over the management of almost 4,000 homes from Fenland District Council in November 2007 and made 32 commitments to tenants to invest heavily in transforming homes and communities. Roddons’ achievements during this period include:
- Meeting the Fenland Standard, stricter than the Government’s Decent Homes Standard, for 100% of its housing stock by spending £20.2 million on property improvements.¹
- Achieving customer satisfaction with repairs figures in 2012-13 of 95.3%.²
- Helping over 200 tenants this year alone through its ‘Money Matters’ service, with advice and support around financial difficulties and benefits entitlement which has resulted in £126,000 of additional income for tenants.
- Being one of only just over 40 organisations in the whole country to achieve National Accreditation from the Tenant Participation Advisory Service (TPAS) for the quality and impact of its work in Resident Involvement.
- Delivering £1million to various projects across Fenland through its Roddons Community Fund in order to enhance and improve the life chances of residents – including the ‘Care in the Home’ project for vulnerable people run by the Red Cross.
- Operating additional decorating and gardening schemes which have helped almost 400 vulnerable elderly and/or disabled residents a year.
- Winning the Best New Dwelling and the Community Award in the Fenland Design Awards, 2011.
Roddons has also built 106 new affordable homes, with a further 47 currently on site for construction and a further 268 planned.³ The stock transfer commitment to develop 500 new affordable homes within Fenland is subject to a formally agreed extension with Fenland District Council (to March 2016). This acknowledges the exceptionally difficult circumstances for housing development followed the financial crisis of 2008 and resulting recession.
Christopher Smith, Regional Operations Director for Roddons Housing Association, said:
“We’re proud of our achievements over the last five years which have made a huge difference to the lives of our residents. We’ve made sure that all of our homes not only meet but exceed the Decent Homes Standard, invested in our estates and communities and helped residents gain access to crucial benefits and services. The impact is demonstrated by our high customer satisfaction figures and we will strive to continue to provide quality services to our residents in future.”
Note to Editors
¹ The Fenland Standard sets higher criteria for works and services than the Government’s Decent Homes Standard. Work has included fitting over 1,500 new kitchens, 900 new bathrooms, 900 new boilers and 1,000 fences.
² Overall customer satisfaction with services in 2012-13 is currently 88.9% (against an agreed target of 85.0%). Roddons also currently surpasses its targets for performance in several other areas including carrying out repairs in target time – 94.0% (against target 92.6%); customer satisfaction with repairs – 95.3% (against target 95.0%); current rent arrears – 1.8% (against target 2.7%); and average property re-let time – 14.4 days (against target 20.0 days).
³ Under Circle’s contract with the Homes and Communities Agency through its Affordable Homes Programme.
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