City West’s top tips for a warmer winter
Published by Becki Ord for IPB Communications in Housing and also in Health
City West Housing Trust offered top winter tips to residents in Swinton during a Winter Welfare Week from the 26th November to the 30th November.
Staff from the housing association visited nearly 600 households throughout the week to offer advice and identify any energy saving measures that could help reduce customer’s fuel bills.
The Chatter Bus – a mobile information point where customers can get information from their landlord – was out and about with City West staff on board to give advice and speak to customers about any issues.
As part of its £235 million investment programme launched in October 2008, City West has replaced more than 6,000 inefficient heating systems as well as installing over 5,000 new roofs and 29,000 double glazing windows. City West has also insulated walls across its 14,600 properties inWest Salford.
Rather than relying on their customers coming to them when they have a problem, City West staff have also been trained to be extra vigilant when visiting vulnerable customers in their home and being able to spot signs of fuel poverty.
The housing association has trained more than 30 frontline staff on energy efficiency tips for customers and how they can achieve and maintain affordable warmth through the cold weather.
Matt Jones, Assistant Director of Communities and Neighbourhoods at City West, said: “As temperatures drop our priority is ensuring our customers are able to stay warm in their homes and have access to any support they may need.
“By working closely with our partners, initiatives such as Winter Welfare Week help us to raise awareness of the support available to our customers.”
For more energy saving advice and top tips visit City West’s website http://www.citywesthousingtrust.org.uk/energy-saving
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