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Residents to benefit from Russet HQ move

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Residents to benefit from Russet HQ move

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Published by Anonymous for Circle in Housing

Image of 32, Tower View, Kings Hill Image of 32, Tower View, Kings Hill

Tonbridge and Malling’s largest social housing provider is overhauling its customer services by opening a new headquarters.

Russet is moving to a state-of-the-art premises in Kings Hill next Summer to increase the services available for residents at its offices in Borough Green, Larkfield and Tonbridge. The new headquarters will replace all three smaller offices with a central development where Russet’s 16,000 customers can meet with their housing provider to get vital support.  

Full disabled facilities, dedicated computer access and new refreshment areas will be included on site for residents’ use. The number of off site visits to residents’ homes will also be increased thanks to the restructuring of Russet’s staff into one central office.

Denise Reeves, Managing Director at Russet, said “We are extremely proud to be boosting our service to residents with the opening of Russet’s brand new headquarters next year. It will really let us improve the level of on and off site support for our customers.

“Russet’s commitment to its residents is what inspired this exciting move. We will be consulting with them every step of the way to make sure our new home can fit their needs exactly”.

Russet owns and manages more than 7,000 properties within Tonbridge and Malling. Although the move isKent’s largest property transaction this year, it will allow Russet to pass on a series of cost-saving benefits to its customers as the organisation streamlines and coordinates its operations.

Russet’s group partner Invicta Telecare, which provides telecare services to more than 2,000 people in Tonbridge and Malling, will share the new base.

Andrew Blevins, Managing Director of Kings Hill developer Liberty Property Trust UK Ltd, said: “We are delighted that Russet and Invicta Telecare have decided to relocate to Kings Hill. We have worked hard to refurbish the building so it is ready for them to start fitting out.

“Despite the difficult economic climate, this is a great endorsement for Kings Hill that will bring new jobs onto the development “

Altus Edwin Hill, Knight Frank and Hanover Green acted for the landlord and Kent-based Karrison Commercial for Russet Homes.

Kings Hill is set in 800 acres near the county town ofMaidstoneand is just two miles from junction 4 of the M20, with West Malling train station a ten minute bus journey away. It was a former airfield and is now home to around 6,500 residents and more than 200 businesses employing some 5,000 people.

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