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Smarter ways of working repairs good practice guide


Published by HouseMark for HouseMark Ltd in Housing

Smarter ways of working publication Smarter ways of working publication

Performance improvement specialist HouseMark has teamed up with MITIE, the FTSE 250 strategic outsourcing and energy services company, to jointly launch: ‘Smarter ways of working,’ an innovative guide to delivering efficient social housing maintenance.

‘Smarter ways of working’ seeks to inspire organisations across the social housing sector. It demonstrates an attitude towards sharing and innovation that everyone working in social housing can be proud of.

In her foreword, Grainia Long, chief executive, Chartered Institute of Housing, explains:

“At a time when social landlords must look for efficiency savings without reducing quality, it is crucial to look around to see how others are working smarter – achieving better outcomes for less money.

“This joint HouseMark and MITIE publication contains over thirty practical examples showing how a variety of social landlords are extracting more value in repairs and maintenance without compromising quality.”

The case studies are structured into three areas: People, Property and Carbon.


A procurement partnership between Futures Housing Group and Rockingham Forest Housing Association shows how sharing services can achieve value for money for organisations undertaking major refurbishment works.

The arrangement meant better bathrooms and a six figure saving for Rockingham Forest whilst Futures has developed commercial services around IT, training and employment.


Notting Hill Housing Group uses ground based aerial photography to conduct rooftop inspections, without needing to erect scaffolding. This has saved over 10 per cent of the organisation’s multi million pound cyclical works budget.


In one of two case studies in Camden, the council wanted to minimise exposure to rising energy prices, help tackle fuel poverty by providing tenants with affordable energy and meet carbon emission targets.

MITIE partnered with the council, by providing surplus heat from the MITIE energy plant at the Royal Free Hospital in Hampstead.

As a result 1,200 council home tenants will benefit from the Council’s ability to procure energy at a much cheaper rate than available commercially.

If you find the cartoons in the publication familiar, they were illustrated by cartoonist Ed McLachlan well known from his contributions to Private Eye, The Spectator and Punch.


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