Kier opens its doors
Published by Elizabeth Pokorny for Kier Services in Housing
Day-to-day insight into Kier
Hammersmith & Fulham Council get day-to-day insight
As part of its continued commitment to service improvement, Kier and Hammersmith & Fulham Council have initiated a shadowing scheme to increase understanding of day-to-day operations, with a view to further enhancing the service Kier provides to the area.
The partnership shadowing scheme, which takes place one day a week for five weeks, allows the council to obtain a better working knowledge of Kier and the processes it has in place.
Kier, Hammersmith & Fulham Council’s repairs and maintenance provider, welcomes council representatives to work alongside its managers, supervisors and operatives on their day-to-day tasks to get a feel for the business.
Hammersmith & Fulham Council customer services centre team leader, Amy Mcleod, said: “This is a great initiative to gain a real insight into the heart of Kier’s operations. This has enabled us to see first hand the processes which are in place for each repairs and maintenance job, and the health & safety protocol for all projects.”
Kier contract manager, Michelle Davies, said: “As part of our ongoing commitment to our clients we proactively monitor for ways we can further improve our service. This is the first time we have run a partnership shadowing scheme in this area and the benefits have been clear to see. By providing our client with this unique insight, we hope to have strengthened our relationship and be able to provide an enhanced service to tenants and residents across the district.”