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Trust launches welfare benefit advice phone line

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Trust launches welfare benefit advice phone line


Published by Laura Beckett for Halton Housing Trust in Housing and also in Bill Payments, Communities, Universal Credit

Jeanette, Claire and Amber - faces of the advice line Jeanette, Claire and Amber - faces of the advice line

Halton Housing Trust is launching a new phone service to help its customers get to grips with welfare reform and benefit entitlement.

The new phone line will open to customers next week on Tuesday 6th November, where a specialist team will be on hand to answer any queries.

As well as offering welfare benefit advice, the team can also help customers with budgeting, debt, rent arrears and general money management.

Welfare benefit advice officers Claire Creed, Amber Cairns and Jeanette Gustafson are already familiar faces around Halton, offering tailored advice to customers in their own homes.  The additional phone based service will now reach many more customers who need guidance.

Maureen Forshaw, income maximization manager at the Trust, hopes that the new service will help customers maximize their finances. She said: “The new welfare reforms such as the introduction of universal credit in 2014 and under occupancy rules, will affect many of our customers. We can help customers apply for benefits and guide them through the changes. If any customers are experiencing debt, rent arrears or budgeting issues we can also help them set up payment plans so they can manage their money.”

In addition to the advice line, the Trust has prepared its customers for the upcoming welfare reform changes by producing an info-graphic video, which can be viewed on our website or YouTube, which outlines all the changes.

The phone line is open every Tuesday. If you would like to speak to a member of the team, call 0151 510 5023 between 9.30am-4.30pm. If calling any other day, please leave a voicemail and a staff member will return your call.


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