Cestria goes mobile!
Published by Craig Downs for Cestria Community Housing in Housing and also in Communities
Cestria Staff Paul Bainbridge, Craig Ball and Cheryl Charlton at the launch of Cestria’s new mobile phone app
Chester-le-Street social landlord, Cestria Community Housing has launched a new mobile phone app to provide tenants with instant access to a range of its services whilst on the move.
The app, which is free to download on smartphones such as iPhone and Android phones, allows Cestria’s tenants to report a repair, pay their rent, report issues of anti-social behaviour, calculate benefits, write compliments, complaints and comments, access free financial and debt advice, see all the latest news about Cestria and access a range of its publications.
When tenants initially use the app, they are prompted to register their profile details making it easier to pay their rent, check rent balances, or the status of a reported repair.
The app has also been designed so that it is not solely for tenants to use. Cestria recognises that you do not have to be a tenant to report incidents of anti-social behaviour, participate in forthcoming events or get free financial and benefits advice.
Gail Pattison, Head of Support Services at Cestria Community Housing, said: “Due to the advances of technology and the number of our tenants using mobile phones, we decided to launch our own mobile phone app to compliment our existing channels of communication and also to make it easier for tenants to access our services whilst on the move.
“The app not only provides our tenants with the facility to pay their rent but it also allows them to access a range of services and access all the latest news and information. The app is also available to non tenants and although we will continue to develop it, the feedback we have received has been very positive.”