Acis gains customer service excellence reaccreditation

Published by Tim Steele for Acis Group Ltd in Housing

Lincolnshire based housing association Acis Group has been reaccredited with the nationally recognised Customer Service Excellence standard.

Customer Service Excellence is a government standard that was developed to offer public services a practical tool for driving customer-focused change within their organisation.

Acis, who own and manage over 5,300 homes across Lincolnshire, Nottinghamshire and South Yorkshire, first gained the standard in 2010 following a rigorous assessment process involving employees and tenant customers. Acis has since been reassessed each year to ensure they are moving forward with regard to customer service, and will undergo a full reaccreditation assessment in 2013.

Customer Service Excellence is designed to operate on three distinct levels, being a driver of continuous improvement, a skills development tool and an independent validation of achievement.

Graham Spires, Contact Centre Manager for Acis, said:

“To continue to achieve reaccreditation for the Customer Service Excellence standard is a fantastic achievement for the organisation. We took onboard the feedback we received when we initially gained the standard and have improved further each year. This reflects the commitment and considerable progress we have made to put people first and focus on customer excellence in delivering services.”