Social landlords spend nearly £300m a year managing anti-social behaviour

Published by Georgina Pickerill for HouseMark Ltd in Housing

HouseMark’s anti-social behaviour (ASB) benchmarking system is the country’s leading tool to help social landlords measure and understand the ASB they are tackling on a day-to-day basis.

This is the fifth annual report of findings from ASB benchmarking and covers the financial year 2011/12.

The findings include:

• Most ASB recorded by social landlords falls into the NSIR (National Standard for Incident Recording) nuisance category.
• Noise continues to be the most reported type of ASB making up a third of all new cases, with harassment / threats ranking second.
• Nine out of 10 ASB cases reported to landlords ended with the ASB ceasing.
• Less than one per cent of cases were resolved by evicting the perpetrator.
• The median position for satisfaction with landlord ASB complaint handling is 80 per cent.
• Based on 2010/11 figures, we estimate that the housing management cost of ASB is nearly £300m a year in Britain.

If your organisation would like to take part in ASB benchmarking, please contact benchmarking@housemark.co.uk for a registration form and guidance document.