Satisfied customers on the rise
Published by Sarah Hill for Clearview Systems in Housing and also in Communities, Education, Environment, Health, Local Government
Results from the 2012 Clearview customer satisfaction survey reveal that 98% of customers are very satisfied or satisfied with Clearview’s support and consultancy services.
Clearview is committed to delivering excellent service and support to its customers. In order to measure customer satisfaction levels, the company issues a survey each year to gather information and continuously improve customer service and support
Nicky Hawkins, Customer Services Director at Clearview, said: “We are delighted with the results of this year’s survey. Customer satisfaction is very important to us and following the feedback we received last year we made some staffing and procedural changes to improve our customer engagement processes. The results have been outstanding. However, we will continue to work hard to monitor and improve these key customer engagement areas as well as develop and maintain good working relationships with all of our customers.”
Nicky continues: “In the current economic climate, focusing on quality of service is crucial to ensure we are supporting customers through internal and external changes. Many of our customers have been with us for over 5 years, which is testament to the relationship we have with them. We believe the in-house expertise and sector experience we provide is what makes us unique and means we can go that extra mile.”
For more information about Clearview, go to www.clearviewsystems.co or call 0845 519 7662.