New Partnership Strengthens Homes Repairs Service

Published by Rachael @ WCH for Worcester Community Housing in Housing and also in Communities

Nexus Housing and Worcester Community Housing (WCH) today announced details of a new three-year home repair and maintenance contract.

The new contract will see WCH deliver a repairs and maintenance service to 2,300 Nexus-owned homes across Worcestershire, with effect from April 2012.  Nexus, which is part of WM Housing Group, will maintain its role as landlord. Worcester-based WCH will deliver, on their behalf, all responsive repairs including electrical works and repairs to empty homes.

Bill Tebay, Property Services Director at WCH said: "The continued development of our repairs service is a key business area for us and we are delighted to be working with Nexus Housing on such a major contract.  It reflects our growing strength in the marketplace and is a real recognition of our ability and growth.

"We look forward to working closely with Nexus customers and to further improve the excellent service already provided. We feel our local knowledge and expertise are key elements in delivering this new service."

Karen Cannon, Group Responsive Repairs Manager at WM Housing, said: “We are committed to delivering excellence in customer service. We believe our contract with Worcester Community Housing to provide repairs and maintenance service across all our homes will allow us to do just that."

The contract will be delivered by 2 newly recruited management staff and 10 locally recruited new members of the trades team. Opportunities to create apprenticeships are also being explored.

The contract will put WCH among the largest repair and maintenance contractors in Worcestershire carrying out an estimated 23,000 day to day repair jobs each year, along with repairing around 500 empty properties to ensure they are ready for letting.