Go for launch – Accent Nene first to use new £500,000 housing management system
Published by Heather Jacklin for Accent Group in Housing
Staff at Accent Nene get to grips with the new system
Peterborough based housing association Accent Nene is the first member of the national housing organisation, Accent Group, to use a new £500,000 housing management system which will deliver improved services to residents.
The Active-H system, which launched first at Accent Nene today (27 February), has been developed by MIS Active Management Systems, a housing technology company with over 20 years experience.
Active-H will replace the seven individual housing management systems the Accent Group currently uses with a single system, with modern features, tools and technology that will help staff manage their day to day work better.
The new system has been a big investment for Accent Nene in terms of staff time and resources, and the association has reviewed the way it provides services to residents on a day-to-day basis to make best use of the new features the system provides. What this means for Accent Nene residents is that they will get a consistent, high quality service, whichever part of the country they live in and whoever their landlord is, whether it is Accent Nene, Accent Foundation (Northern England) or Accent Peerless (Southern England). Each landlord will be able to understand their residents’ needs better, and what is most important to them, and be able deliver their services in a way that complements this.
The new system will free up staff time, and allow them to concentrate on delivering a good customer service. It will provide more accurate information at a touch of a button so they can respond to residents quickly. The new system will also give Accent the understanding of what will need to be done to improve its services in the future
Accent Foundation and Accent Peerless go live later this year in May and July respectively.
Accent Nene Managing Director Andrew Williams said, “The new system has the potential to really make a difference to how we work and, ultimately, to improve the services to our residents. We will not only be able to better understand our residents’ needs, and respond more quickly to their queries, we will also have a wealth of information available at our fingertips which will show us how well we are performing and where we need to target our improvements so they reach the residents most in need.”