Merlin Housing Society celebrates its fifth anniversary
Published by Hywel Lloyd for Merlin Housing Society in Housing
Residents and staff celebrate Merlin's 5th anniversary
Merlin Housing Society has celebrated five years since it took ownership of South Gloucestershire Council’s housing stock, with a promise to continue improving services for residents.
Despite some significant challenges it has been a successful five years for the Chipping Sodbury-based housing society.
Chief Executive Ian Matthews said: “Five years ago we promised to improve the quality of our homes and the quality of services we provide and to have residents at the heart of all that we did. It’s not all been plain sailing, but I’m delighted that we have achieved so much in the past five years.”
Over the past five years the society has:
• Installed more than 5,300 new kitchens
• Fitted new doors and windows in nearly 6,000 homes
• Revamped its support services to offer bespoke support to residents in its sheltered schemes
• Launched our financial inclusion team to offer money management advice to residents
• Built its first new properties
• Seen the percentage of residents satisfied with Merlin rise to 88%.
Ian added: “Having met the promises made to residents at the transfer we are now looking forward to the next five years and delivering quality homes, excellent services and strong communities. We aim to develop more new homes, to help meet the desperate need for social housing in and around South Gloucestershire. We will also build strong communities by running projects that help people into work, address fuel poverty and overcome digital exclusion.
“I am confident that in five years time residents will be proud of the services they receive, staff will be proud that they work for us and our stakeholders will be proud to work with us.”
After celebrating the society’s fifth anniversary, resident Board member Les Good has decided to stand down as chairman. Les has been working on behalf of tenants in South Gloucestershire since 1996. He chaired the Council’s Tenants Forum and became Chairman of Merlin when it was set up in 2006. He is expected to be replaced as chairman by fellow Board member Andrew Frayling.