Rixonway Kitchens' Call Off system saves Apollo 12 working days a year

Published by Jon Land for Acceleris Marketing Communications in Housing

Rixonway Kitchens, one of the leading manufacturers working in affordable and social housing, which has a Scottish division, is saving property services provider Apollo 12 working days of time a year with its Call Off Manager system.

Since 2002 Rixonway has invested heavily in its IT services, the Call Off Manager is a brand new addition to the X-net system, a secure on-line portal for both clients and contractors to access a range of business information, allowing clients and contractors greater control over their orders.

Apollo, whose Scotland division is based in Linwood, Paisley, has found that it can offer a greater service to its clients by using Rixonway’s Call Off Manager system. Apollo’s Scottish Contract Manager Neil Williams, said:

“Through this improved software, our clients are given a much more flexible time-frame with orders, particularly when they need to alter a design after the kitchen has been ordered. They are also able to order kitchens with a shorter notice period and take advantage of quicker delivery times.

“The benefits of saving time for Apollo, as a business, have been huge. For the buying department alone we have saved 12 working days worth of time in the first year of using the Call Off Manager system. We are also able to monitor and stop order duplications, further impacting on time and cost savings.”

Clients of Rixonway Kitchens can now log in to Call Off Manager and view priced kitchen designs removing the delay in waiting for a quotation prior to placing an order. Once the order is placed, clients can then track their unique production and delivery schedule online, greatly reducing time and administration costs.

Rixonway Kitchens Sales Development Manager for Scotland, Andy Greenhorn, said: “The system was designed by Rixonway Kitchens to reduce the amount of administration time for its customers when managing the delivery of their orders. Contractors are able to call off their kitchens online 24 hours a day, seven days a week.”

The online portal allows colour choices to be altered up to the point of the order book closing and delivery dates can be controlled by the customer. Contractors can manage their warehouse capacity by controlling delivery dates online. The process is further simplified with an automated purchase order and manufacture commencement system.

Rixonway has invested significantly in machinery and the expansion of its manufacturing facility and today the company delivers in excess of 12,000 rigid units a week from its hi-tech, 175,000sq ft plant.

Formed in 1978, Yorkshire-based Rixonway Kitchens has over 30 years’ experience in supplying kitchens to affordable housing and the public sector and is the only UK kitchen manufacturer dedicated to community regeneration.