Councillor rides out with Kier Stoke
Published by Rebecca Jackson for Kier Services in Housing
From front to back Kier operatives Paul Moores, Marc Latham and Councillor Paul Breeze
Local councillor spends day in the life of Kier Stoke
Stoke-on-Trent City Council councillor, Paul Breeze, recently spent the day with Kier Stoke learning the ropes and helping the team deliver its repairs and maintenance service across the city.
Cllr Breeze’s ‘day in the life of an operative’ involved him visiting local council properties to experience the various tasks undertaken by Kier Stoke operatives on a daily basis. This included the replacement of a faulty ignition part on a gas fire for a tenant. They also balanced a central heating system in another property explaining to the tenant how to make the most out of the heating facilities in the winter months. Cllr Breeze’s last stop of the day involved assisting the operatives to alter the angle of a wastepipe, allowing for better drainage of sink water and therefore helping to reduce the risk of freezing in winter.
Cllr Breeze said: “It was great to get on the road with the Kier Stoke operatives and see first hand the work they are carrying out. The team were very knowledgeable and clearly explained to each resident what the issue was and how they were going to solve it. Through my ride out I was able to see for myself how the process of focusing on performance and customer satisfaction is key and a refreshing way of approaching jobs.
“It has enabled me to get a better insight into the work that Kier and its staff carry out, and it’s clear to see that they are doing a really great job to satisfy tenants.”
Feedback from the visits was very positive with Cllr Breeze giving 29 out of 30 for the house visits he experienced.
Kier Stoke regional customer experience manager, Kate Kenny said: “We like to regularly invite councillors and tenants to experience a day in a life of one of our operatives. It allows them to gain an overview of how our customer facing colleagues operate and it is helpful for us to get their feedback and observations during the day to continue improving our service.”
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