Sanctuary introduces new Estate Services workforce
Published by Gareth Holmes for Sanctuary Housing Association in Housing and also in Communities, Environment
Sanctuary's Estate Services team
Residents in communities across the East of England will be benefitting from improved grounds maintenance and cleaning services on their doorstep thanks to the introduction of Sanctuary’s new Estate Services workforce in the region.
The new Estate Services team has been established to increase customer satisfaction, ensure value for money and achieve consistently high standards – a combination which will result in the best possible service to residents
The Estate Services team will be responsible for the caretaking and cleaning of communal areas at schemes, along with grounds maintenance services such as grass cutting and gardening previously delivered by external contractors.
Staff with a variety of skills have been recruited by Sanctuary and the team in the East is working closely with Sanctuary Group’s award-winning Apprenticeship Programme to enlist horticultural apprentices who will help maintain the gardens, parks and green spaces managed by Sanctuary in the region.
Emma Keegan, Sanctuary’s Regional Director – East, said: “Our residents want a reliable service that is value for money and we believe this is the best way to achieve this.
“Residents have played an integral part in shaping the new service and we will provide opportunities for them to monitor performance and ensure the service continues to meet their expectations.”