Soha's national accolade

Published by Ellie Warfield for Soha Housing Ltd in Housing

Oxfordshire-based Soha Housing has been shortlisted for a national customer service award.

Director of Customer Service and Operations at Soha, Maureen Adams, said,  “However exciting it is to get this external acknowledgement, the acid test is what our customers think.   Our recent STATUS survey of residents recently found that 91% are satisfied with Soha – our highest ever satisfaction rate. This is a tribute to the work of our Customer Services team and our wider staff group who make customer care a priority. As a community-based organisation, we work closely with our residents who help us design, develop and target our services for customers, such as the new Money Matters magazine and the invaluable Tenancy Support Service."

Notes to editor:

(1)             Soha Housing is based in Didcot and manages homes across South Oxon, in Oxford City, Swindon, Vale of White Horse, West Oxfordshire, High Wycombe and Cotswold District.  For more information about Soha, please call Liz Roberts, Resident Involvement and Marketing Department, on 01235 515 900 (07745 80 20 30 out of hours).

(2)             The Institute of Customer Service is a membership body and best practice sharing network which aims to contribute to the UK economy by “focusing on providing advice on the successful creation of a professional, quality customer experience throughout all levels of an organisation.”