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Peabody top of the table for ASB case outcomes – independent review

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Peabody top of the table for ASB case outcomes – independent review


Published by Neil Young for Peabody in Housing and also in Communities, Environment

Peabody has made a dramatic improvement in the way it deals with antisocial behaviour, according to an independent performance review.

The review was carried out across London’s 15 largest housing associations (the G15) by HouseMark, the performance monitoring agency jointly owned by the Chartered Institute of Housing and the National Housing Federation.

Against last year’s HouseMark review, Peabody has moved into the top quartile for performance on ASB across G15 housing associations, driving down costs while improving resident satisfaction scores.   

  • Peabody has made efficiency savings of more than £100 on the direct cost per ASB case, reducing expenditure from £677.50 in 2008-09 to £570.57, ranking Peabody fourth among the G15.
  • Resident satisfaction with ASB case handling has increased by more than 25 per cent, up from 42.2 per cent to 67.5 per cent, ranking Peabody third among the G15.
  • Resident satisfaction with case outcomes has increased by more than 30 per cent, up from 36.8 per cent to 66.9 per cent, ranking Peabody first among the G15.

Liz Chambers, Peabody Community Safety Manager, welcomed the results of the review:  

“Peabody estates are safe places to live but when antisocial behaviour does happen these results show that our Neighbourhood Services team is making great strides in dealing with it swiftly and effectively. We also have a strong focus on identifying areas of risk and carrying out preventative work before situations arise.”

She attributed the improvements in Peabody’s performance to a number of factors: 

“We have always been committed to working collaboratively with the police and local authorities to keep our estates and the areas around them safe. But we have also been proactive about involving residents in shaping and evaluating our antisocial behaviour policies, and in ensuring they have good access to our services. We’re proud of the progress we've made, but there's no room for complacency. We will keep striving for continuous improvement and value for money."  

Liz Chambers is Chair of the London Housing ASB Group and a member of the London ASB Board and the London ASB Managers Group. 


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