‘What a performance’ - first ever tenant report for Shoreline customers

Published by Shoreline for Shoreline Housing Partnership in Housing and also in Communities

Shoreline Housing Partnership has published its first ever annual report to tenants – ‘what a performance’ - providing key information about how well the organisation has performed and where it plans to improve.

Produced in close collaboration with residents, the report provides accessible performance information from the last year and details of the company’s finances, employees, housing stock and rents.

It also includes details of six new standards introduced by the Tenant Services Authority (TSA) – the regulator for social housing – and how the area’s biggest affordable housing provider is performing against these standards.

In addition the report outlines the development of a series of ‘local offers’ and how through a series of workshops and consultation events, Shoreline will work with tenants to establish the best way to set, agree and monitor new service standards across all of the areas included by the TSA.

Shoreline head of business improvement Leigh Collingwood said: “We want to make sure that our residents are involved in our continuous improvement.

“We are one of the top performing landlords in several areas of our service and over 87% of tenants are happy with their home and the services we provide.

“Although this is impressive, we wanted to adopt an open and honest approach towards reporting our performance, making sure that our tenants receive informative and accurate information about the areas in which we want to improve.”

Shoreline Housing Partnership is North East Lincolnshire’s largest affordable housing provider.

Established in 2005, Shoreline owns and manages 7,900 homes and has recently been awarded the government’s Customer Service Excellence standard for putting customers first.

The report is available at www.shorelinehp.com