Conflict Resolution Training for Housing Providers

New and unique training academy only available to organisations or practitioners who are housing providers.

The Housing Training Academy focuses solely on developing the skills necesary to make teams and lone workers safe and efficient in the sometimes difficult circumstances involving the people and places that housing provider professionals have to operate. 

Later it will include very specialised law academy events for ASB housing practitioners where it has been reported that clearer direction and instruction would make ASB housing professionals more efficient.

We have conducted careful research to develop a line of high quality training events to be delivered by nationally recognised leaders in the different subject areas. These will be released on a priority basis throughout 2010 & 2011. 

As part of the new cspacademy.ac.uk website, the following specialised training events mark the official launch the new and unique Housing Training Academy:

Conflict Resolution Training for Housing Providers

Due to the people and places housing providers deal with conflict and aggression are, sadly, genuine aspects that housing staff encounter on a regular basis. For this reason we have decided to launch the Housing Training Academy with a brand new course specifically tailored to Housing Providers who deal with conflict as part of their work.

These one day Conflict Resolution Training workshops are designed to ensure that housing staff recognise and understand all elements of workplace violence.  These events will be delivered in September 2010 at the following locations: London, Edinburgh, Newcastle, Exeter, Cardiff and Birmingham (see below for dates)

Overview

- Delegates will be able to identify people with an aggressive nature and will receive guidance on how to prevent escalation of potential threats and situations using proven skills and techniques to effectively defuse and calm situations.

- The course also provides guidance to managers and supervisors on their legal responsibilities, implementation of risk assessments, workplace violence policies and post incident management.

- This course uses a variety of teaching tools, including scenario based learning, to enhance training using realistic situations.

Who should attend?

-Any individual who potentially may encounter any form of abuse, threatening behaviour or assaults in their job or workplace.

-Managers and Supervisors, present and aspiring, who want to develop strategies and effectively manage organisational conflict will also benefit.

-This course would also be valuable for tenants and community leaders who are working with you as a housing provider to deal with ASB in your communities.

Course Content

Defining conflict and the cost to business
- Defining work related violence
- Exploring the causes and costs of unresolved workplace conflict, including the legislative responsibilities to employers

Managing Conflict "The Complete Management Response"
- Assessment of risk using generic and dynamic risk assessments
- Reducing vulnerability to assault, including personal risk reviews

Identifying and understanding potentially violent behaviour
- Blocks to communication
- Understanding triggers and inhibitors, reading signs and symptoms of aggression
- Stages of conflict escalation

Responding to conflict
- Understanding our natural response to conflict
- Styles of conflict management
- Managing our body language
- Structuring and controlling the conversation using effective listening skills and questioning

Defusing High Risk Conflict
- Assertiveness
- Interventions
- Self-defence and the law

Post Incident Response and Reporting
- Effects of workplace violence
- Providing support
- Reporting systems and reviews
- Developing a workplace violence policy

The Trainer

The course is designed and delivered by Karen Wolfe, a former Detective with over nineteen years’ experience. Karen has worked for Kent Police and The Police Service of Northern Ireland and was a founder member of Kent police’s first Witness Protection Team. During her career she has worked on at least twenty murder enquiries, and as a professional Serious Crime Investigator she is a practiced authority on managing work related conflict. and a founder member of Kent police's first Witness Protection Team.

Karen has also worked with a government agency ensuring the protection of some foreign vulnerable witnesses. Her qualifications include a 7303 City and Guilds level 3 Award in Preparing to Teach in the Life Long Learning Sector and a 1886 City and Guilds level 3 Award in Delivering Conflict Management Training.

Dates and Venues

The course will be delivered at the following venues on the following dates: 

London - 20th September 2010
Edinburgh - 21st September 2010
Newcastle - 22nd September 2010
Exeter - 29th September 2010
Cardiff - 30th September 2010
Birmingham - 1st October 2010

Please note that places are strictly limited and will be issued on a first come first served basis.

Cost

In light of the current economic climate and to support Housing Providers who are looking to make their budgets stretch further, we are launching these events at a greatly reduced cost.  The cost to attend any of these events will be just £99.95 + VAT.  This represents a genuine saving of up to 60% based upon similar training offered by other housing training organisations.

We can also offer this training as an "in house" option, please call for details.

To find out more or to register please either email housingtraining@cspacademy.ac.uk, call 0845 269 1417 or visit www.cspacademy.ac.uk and click on the Housing Training Academy logo.