LMH's tenant focus scoops another award

Published by Jean Clarke for Liverpool Mutual Homes in Housing and also in Communities, Environment, Health

Liverpool’s largest housing association has won another award after its focus on tenants was recognised by industry leaders.

Liverpool Mutual Homes (LMH) won the Partnering Scheme of the Year title in partnership with asset and facilities management services specialist, the Kinetics Group at last night’s Housing Excellence Awards.

LMH and the Kinetics Group’s work to deliver a more extensive range of improvements, repairs and maintenance in tenants’ homes was recognised by judges.

Instead of completing work to the Government’s Decent Homes Standard, the partnership introduced a range of measures to increase the quality level to the ‘LMH Standard’.

Initiatives such as intense tenant consultations through regular open days, the creation of tenant groups, the introduction of health and safety road shows and designated tenant liaison officers to provide regular updates and manage enquiries, have all made a huge difference to tenants experiencing LMH’s £380 million improvement programme.

Together, the two organisations have given 250 days of training sessions and sponsored and supported over 50 community projects.

The work puts tenants’ welfare at the forefront and has resulted in the creation of modern, sustainable neighbourhoods that are tackling fuel poverty issues with huge reductions in bills from £800 to £236 a year.

The partnership has also boosted the local economy and workforce with 77 per cent of the 989 people employed to carry out the regeneration work coming from the Liverpool area.

Together, a range of apprenticeships have been made available as well as over 50 training opportunities by engaging in the Future Jobs Fund.

LMH Chief Executive, Steve Coffey, said: “Winning this award is yet more evidence of the exceptional work our staff and partners carry out with the sole aim of improving tenants’ lives.

“We are very committed to delivering the best housing possible but more than that, we are delivering sustainable communities that encourage people to thrive, prosper and have pride in their neighbourhoods and homes.”

LMH’s Supported Housing Team was shortlisted in the Tenant Care Programme of the Year award.