Nearly 90% of tenants give Shoreline the 'thumbs up'

Published by Shoreline for Shoreline Housing Partnership in Housing and also in Communities

An impressive 87% of Shoreline tenants are pleased with their homes and the services provided by their landlord, according to an independent survey carried out by the National Housing Federation.

The survey results put North East Lincolnshire's biggest social landlord amongst the best performing in the country.

The findings of the survey, which was sent to all tenants showed increased levels of satisfaction in various areas of service including:

• 90% of tenants find Shoreline employees helpful
• 89% are satisfied with the quality of their home
• 88% of tenants who had a repair completed in the last 12 months rated all aspects of the work as ‘good’ or ‘very good’
• 87% of tenants are satisfied with the services provided by their landlord
• 87% of tenants feel they obtain good value for money from their rent
• 86% of tenants are satisfied with the general condition of their home
• 85% of tenants are satisfied with the overall repairs and maintenance service
• 83% of tenants are satisfied with the neighbourhood as a place to live
• 82% of tenants feel that Shoreline keeps them informed
• 74% of tenants think that Shoreline takes account of their views.

Tenant satisfaction with overall services was 7% higher compared to the previous survey carried out in 2006. An improvement likely to be influenced by higher ratings for the home (3% higher), value for money (5% higher), helpfulness (4% higher) and the overall repairs service (6% higher).

Comparing Shoreline’s results with the Federation’s averages, shows Shoreline tenants are more satisfied than average.

Although the results are very good and improving, Shoreline will use them to undertake further improvements to service, performance and delivery.

Shoreline chief executive Tony Bramley said: “We are hugely encouraged by the response to the survey, which demonstrates that our tenants believe we are providing a very good housing service.

“Increasing the satisfaction rating by 7% since the last survey is an outstanding achievement and proof that the work we are carrying out to improve homes and neighbourhoods is having a real impact.

“However we are far from complacent about these results which, while generally very good, could still be improved upon and so we will be concentrating on those areas where we feel improvements should still be made.”

A copy of the full report is available on the Shoreline website by visiting www.shorelinehp.com or by telephoning 0845 849 2000.