TSA sets out key priorities for next three years

The Tenant Services Authority (TSA) has set out its priorities for the next three years – to work towards securing a fair deal for tenants, protecting the taxpayer and delivering modern and effective regulation.
 
Published in its draft corporate plan 2010-13 today, the TSA sets out its ambitions for 2013, which include:

• Having more tenants satisfied with the services they receive.
• All providers being well-run and well-governed so that they can provide quality services and value for money for the taxpayer.
• Being considered as a best practice regulator and judged on performance in a transparent way.

The plan also highlights key achievements during the first year of the TSA and details actions for 2010-11, including:

• Identifying landlords that face the biggest challenges in delivering services – with an initial focus on repairs and maintenance and gas and fire safety.
• Targeting regulation where it will make most difference and freeing landlords from red tape.
• Targeting landlords where tenants are least satisfied with opportunities for involvement and requiring them to have action plans to improve involvement and scrutiny arrangements for the benefit of their tenants.
• Working with the boards of the larger housing associations to review executive pay arrangements.

Chief Executive Peter Marsh, said: “In our first 14 months, we’ve developed a radically different approach to regulating social housing landlords who provide homes for more than eight million people.
 
“Now we’re setting out our key priorities for the next three years – how we intend to secure a fair deal for tenants, protect the taxpayer and deliver modern and effective regulation. This plan sets out our vision for social housing regulation – it’s a framework for action.”
 
The draft corporate plan is available at www.tenantservicesauthority.org The TSA has asked its stakeholders for feedback on the draft plan. The final three-year plan will be published in May.