Open Day at Ascham Homes

Published by Judi Samuels for Ascham Homes in Housing and also in Communities

Ascham Homes opened its doors to residents to take a behind the scenes look at our offices and services. We offered residents the opportunity to come meet our customer services staff to find out about the services we offer. Residents got a real insight into how our Ascham Direct, contact centre is run and listen to staff talk about the performance targets and challenges they face on a daily basis.

Residents were able to ask candid questions about statutory repairs, the Decent Homes programme, our performance and resident engagement activities. This was a great opportunity to ask residents what they thought about emailing appointments and
text messaging appointment reminders. Residents thought that using these mediums really worked, especially for younger residents who we are actively targeting through our new campaigns ‘under 35s’ and ‘have we got your number? / email?’.

We also launched our new initiative ‘Direct access’ this is about ensuring residents receive continuity of service, by having staff give out their direct dial telephone number and moving away from the days of the generic number.

This event was so well received by residents that we are planning further open days.