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'Talking tickets' warn tenants to get gas and electrical checks

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'Talking tickets' warn tenants to get gas and electrical checks

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Published by Max Salsbury for 24dash.com in Housing and also in Communities, Health

talking tickets talking tickets

A housing association has started using 'talking tickets' to alert its tenants about the dangers of ignoring gas and electrical safety checks.

The bright yellow warning stickers contain a 30-second audio message and are being placed on doors at properties where housing staff have been repeatedly unable to gain access to carry out tests.

The Regenda Group, which manages more than 13,000 homes across the North West, hopes tenants will take more notice of an audio warning than a letter.

Mechanical and electrical surveyor Trevor Hill has warned that residents who fail to respond to gas and electrical safety test reminders are putting their safety and the safety of their neighbours at risk.

He said: “Where we repeatedly cannot get access to a property, and safety checks become almost overdue, we need to be able to convey the seriousness of the situation to the resident. The audio message sticker looks like a fixed penalty parking ticket and when you press it there is a polite but firm voice urging the resident to book an urgent appointment.”

By law housing associations must guarantee that an annual gas safety check is carried out to ensure appliances, piping and flues are safe and well maintained.

Similarly, every five years they must undertake an electrical safety test to check that the supply, wiring and fuses are safe.

The talking tickets will only be used where Regenda staff have failed to get access to a property three times.

“Like all good ideas it is relatively simple and one which we hope will encourage our residents to act more quickly and contact us,” added Mr Hill.

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