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Capita announce details of their Patient Complaints Conference

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Capita announce details of their Patient Complaints Conference

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Published by Anonymous for Capita Conferences in Health and also in Care and Support

Patient Complaints Patient Complaints

Patient Complaints Conference
Monday, 28 April 2014
Central London

About the Event:

Our national Patient Complaints Conference is perfectly timed to drive forward progress made in implementing the recommendations from the National Review into Complaints Handling in the NHS, Putting Patients Back in the Picture, published in October 2013. You will hear from the Department of Health and the Care Quality Commission on improving complaints handling, and making complaints a central part of hospital inspections.

Bringing together representatives from the Health Service Ombudsman, NHS Trusts, Healthwatch and third sector patient support and advocacy groups, don’t miss this opportunity to transform your approach to complaints handling and deliver a culture of continuous learning and improvement focused on patient satisfaction.

Expert Speakers Include:

  • Keynote: Chris Bostock, Head of Complaints Policy, Department of Health
  • Keynote: Dr Malte Gerhold, Director of Policy and Strategy, Care Quality Commission
  • Keynote: Gill Bull, Director of Strategy and Insight,
    Parliamentary and Health Service Ombudsman
  • Chair: John Dale, Chair, National NHS Complaints Managers Group

Benefits of Attending Include:

  • Gain insight into the how national and local health organisations are implementing the recommendations from the Francis Inquiry and the National Review into Complaints Handling in the NHS
  • Hear from the Care Quality Commission (CQC) on ensuring inspectors’ judgements are fully informed by what patients and their families say about the quality of care
  • Take away key lessons learnt from complaints to the Ombudsman through an in-depth examination of the annual report 2013/2014

For more information:
http://www.capitaconferences.co.uk/public-sector-conferences/health-social-care/full-conference/article/patient-complaints-conference.html?code=SMMK

Download brochure:
http://www.capitaconferences.co.uk/pdfgen.html?filename=PatientComplaints.pdf&code=SMMK

Contact: Amna Khan on 020 7202 0562 or amna.khan@capita.co.uk

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