Advanced Health & Care delivers rapid turnaround of Hepatitis C helpline in response to health emergency
Published by Angela Mycock for Advanced Computer Software Group in Health
Aneurin Bevan University Health Board (ABUHB) has commended leading software provider, Advanced Health & Care (Advanced) following the quick turnaround and successful launch of an emergency helpline, for patients who have potentially been exposed to the Hepatitis C virus. Advanced completed the project in just five days.
ABUHB contacted Advanced after being advised that a retired healthcare worker, who had worked at various hospitals in the area, had been diagnosed with the Hepatitis C virus. Advanced quickly established configurations to Adastra to enable ABUHB staff to manage calls from former patients, who had been advised of the urgent need to book precautionary screening appointments.
The helpline has received more than 4,497 calls to date of which 3,571 have been logged on the Adastra system. Helpline staff have so far offered 3,295 clinic appointments to callers.
ABUHB’s GP Out-of-Hours service has used Adastra, Advanced’s patient management system for more than twelve years, so the infrastructure was already in place and staff were already familiar with the system. Advanced also developed a bespoke decision support template for the new helpline, which allowed customisation of call flow and questions.
Paul Mason, Performance & ICT Manager, ABUHB comments: “As a long standing customer of Advanced and an advocate of their Adastra system, turning to them for support with this project was the natural next step. Ensuring the proper call flows were in place before the launch of the helpline was absolutely essential and fundamental to the quality of advice we would be able to provide.
“We were impressed with how quickly Advanced reacted to our needs and completed the project. We were also reminded of the flexibility of the Adastra system. We have always used the decision support template to its full potential and are now confident in using it for future algorithms.”
Jim Chase, Managing Director, Advanced Health & Care, comments: “Adastra is a robust and flexible system, which is used by most Urgent & Unscheduled Care providers throughout Britain and Ireland. We have considerable experience in supporting provider needs and we are seeing a rapid growth in demand for our systems and expertise in a wide variety of urgent and unscheduled care models and care settings.”
Adastra is the leading patient management system for urgent and unscheduled care across the United Kingdom and the Republic of Ireland. Advanced has previously helped providers deploy Adastra in similar emergency circumstances, including the 2009 flu pandemic.
Notes to Editor
About Advanced Health & Care www.advancedcomputersoftware.com/ahc
Advanced Health & Care (Advanced) is a leading provider of IT management systems for adult and children’s community, mental health, hospice, home and residential care services, as well as urgent and unscheduled care and clinical call centres.
Advanced focuses on providing innovative mobile IT applications for community based care, supporting tens of thousands of care workers and clinicians with integrated phone, software and airtime solutions.
Working with partners in the NHS, local government and the private sector, Advanced offers IT solutions in support of safe, efficient care delivery with integrated management information. Advanced’s unique proposition is its range of integrated care solutions offering visibility of information for both the commissioner and care provider.
Adastra is a leading clinical patient management system designed specifically to manage episodes of care quickly and safely in demanding unscheduled telephone advice and face-to-face care settings, such as urgent care centres and walk-in centres.
The entire patient journey can be measured and analysed from initial telephone call, through to arrival, consultation, prescribing, internal and external referral to another department or service and closure. Adastra also maintains clinical continuity by automatically sending full consultation details to the patient's GP allowing patients to have a seamless experience.
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Angela Mycock and Nick Hardy, Advanced Computer Software Group
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