Super Support Service
Published by Kerrie Beck for Longhurst Group in Health and also in Communities, Housing
Members of Friendship Care and Housing’s (Friendship) Community Mental Health Service in Birmingham have been recognised with in-house customer excellence awards for the super support they have provided to service users, by for ‘going above and beyond’ in their work.
Davinder Dhariwal, service co-ordinator, said: “We wanted to acknowledge the positive comments about the team which are being fed back to us by service users – it clearly demonstrates what an effective and efficient service the team is providing.”
Speaking of their relationship one service user said: “My support worker has supported me with a lot of things and provided me with information about the various services available to me. She cheers me up when I am down and I feel that she understands me. She makes me feel at ease. I don’t know where I would be if I hadn’t had her support.”
Friendship’s support, time and recovery (STR) workers offer a more intensive service, providing help with everyday living skills as well as with other matters such as understanding and completing paperwork, and home repairs and maintenance.
Among the feedback from STR service users was a testimonial of how a STR worker helped a service user in building her confidence levels and providing motivation when she was feeling down.
The service user and her carer both commented on the high standard of support that the team provides.
The team as a whole, made up of around 22 permanent members of staff with a pool of reserve workers on hand to help out, has been commended for the amount of positive feedback it receives, as well as notably low level of complaints.
Together they provide tenancy-related support to people who live in Friendship’s supported housing schemes as well as to people who live independently in the community.
The following members of staff received customer excellence awards for their work with service users and within the team:
- Mohammed Rashid
- Jennifer Isaac
- Laura Mitchell
- Laura Westwood
- Amjid Ali
- Abbas Khan
At present the Birmingham team supports more than 130 service users with another 24 currently being assessed and/or set up to receive the team’s help.
Friendship also offers similar services in Warwickshire.