British Gas customers 'right to feel cheated'
Published by Max Salsbury for 24dash.com in Environment and also in Communities, Finance, Housing
Minister warns of 'significant increases' in domestic gas and electricity prices
British Gas customers have a reason to feel betrayed by the supplier's huge price hike, according to the Energy Advice Line.
Julian Morgan, managing director of the price comparison, switching and advice service for energy consumers, said consumers were right to feel cheated by the 10.2% price hike for electricity and 9.2% rise for gas.
“In May this year, British Gas owner Centrica promised to delay any price rises this winter after enjoying an 18% increase in gas consumption during last winter’s bitterly cold temperatures,” Mr Morgan said.
“It is very difficult to reconcile that promise with today’s announcement of inflation-busting price increases for both gas and electricity and consumers have every right to feel betrayed and let down.
“In all likelihood many consumers would have taken British Gas at their word and either stuck with them, or switched to them, on the basis of their promise that their prices would not rise this winter.
“As a result, many will have lost the opportunity to avoid these price hikes. It’s unfair and unreasonable of British Gas to treat consumers with such disregard.”
The British Gas increases will take effect on 23 November and nearly eight million households will be affected. The company said the cost of buying energy on the global markets, delivering gas and electricity to customers' homes and the government's green policies were to blame.
However, fury has erupted after it was revealed that British Gas boss Chris Weston has raked in £2m in bonuses whilst millions of households are hit by the soaring energy costs.
Mr Morgan added: “Energy consumers in the UK are now totally let down and bewildered by what is going on in the energy market.
“I can only repeat my call for a round-table summit of all the parties involved to devise a strategy for dealing with energy prices.
“In the meantime, all consumers can do is hunt for the cheapest deals available and lock themselves in to a fixed-term contract as security against future prices rises.”
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