Updated 'Guide to Complaints Handling' is now available from the BDA

Published by Claireaw for Board Development Agency in Education

Due to the popularity of the BDA’s guide ‘To Changing Complaints Handling to Meet the Localism Agenda’, we have updated the content as you requested, to meet the changes made by the Localism Act 2011. All information is now up to date and ready on request.

An effective complaints system is an essential part of continuous improvement for organisations. Complaints should be proactively welcomed as an opportunity for organisational improvement, rather than seen as a cost or annoyance.

Co regulation means, effective complaints handling is a regulatory requirement that must be demonstrated to tenants. Poor complaints handling can be a trigger for identifying an underlying serious problem that could lead to regulatory engagement. So you can’t afford to get complaints handling wrong!

An effective complaints handling system must!

For more information, or to obtain a copy of the new guide ‘Changing Complaints Handling to meet the Localism Agenda’ email Claire Wickes on: clairewickes@boardagency.org.uk.