Circle Housing South Anglia awarded quality accreditation
Published by Anonymous for Circle in Communities and also in Housing
A housing association is celebrating after it became only the fifth housing body in the country to be awarded a new accreditation recognising its high standards and dedication to improvement at its sites.
TPAS, HouseMark and CIH developed the framework of standards using their combined expertise and experience and in consultation with a range of tenants and landlords from across the sector.
The Quality Assured Scrutiny (QAS) accreditation was presented to Tracy White at Circle Housing South Anglia on Wednesday 2 July following a lengthy and rigorous assessment process. Sarah Whittle from HouseMark, Jenny Osbourne from the Tenant Participation Advisory Service (TPAS) and Anna O’Halloran from the Chartered Institute of Housing (CIH) presented the organisation with the award at its Bishops Stortford office.
Circle Housing South Anglia worked with its staff and residents to complete the evaluation which aims to promote excellence and good practice of resident based scrutiny. The resident scrutiny panel is made up of Circle customers who proactively work to improve service delivery. Some of the improvements made by the panel this year include increasing the number of rubbish and recycling bins in communal areas and introducing precise cleaning specifications and frequencies for flats, houses, sheltered accommodations and foyers.
Andy Crooks, Scrutiny Chair for the Circle Housing South Anglia, said: “We’re really pleased that we’ve collectively reached the desired standard required by the Quality Assured Scrutiny Framework to be awarded this accreditation. We feel that Circle Housing South Anglia has listened to our views and suggestions and has provided a solid platform for us to share our thoughts. We’re confident that we can now start making further improvements.”
The assessment relies on a minimum of 24 passes out of the 30 available and includes a desktop assessment, on-site checks, interviews and careful scrutiny of the organisation’s processes.
Jenny Osbourne, acting Chief Executive of TPAS, said: “TPAS, CIH and HouseMark are delighted to award Circle Housing South Anglia with this accreditation. It is evidence of the high standard of service they offer their residents.”
The QAS accreditation will be valid for three years.