Kier to the rescue
Published by Rebecca Jackson for Kier Services in Communities and also in Housing
A Kier 'Hands to Help' employee with the replacement bird table
Kier North Tyneside operatives sprang into action to help a vulnerable resident who was the victim of crime. The team raised funds to replace stolen garden items and installed them free of charge, reinforcing the company’s commitment to customer service.
The leading repairs and maintenance company, which manages nearly 16,000 homes across North Tyneside, took action after receiving a call from resident Mrs Lamb, 88. Thieves had stolen 20m of her garden fencing, her bins and her beloved bird table, which was snapped and thrown on a local bonfire.
Team members from Kier North Tyneside, an award-winning partnership between North Tyneside council and Kier, immediately stepped forward to help Mrs Lamb. They raised funds to buy a replacement bird table and fencing and Kier’s ‘Hands to Help’ operative installed them free of charge.
Kier’s Hands to Help service is provided to vulnerable tenants to help complete small-scale joinery jobs around their homes, like putting up pictures or assembling flat pack furniture.
Kier regional director, Mike Furze, said: “Mrs Lamb took great pleasure in feeding the birds every day and watching them from her window. She was distraught someone could take away something that gave her so much happiness.
“At Kier we take the time to listen to our customers and will always try to help when we can. We have regularly been acknowledged with awards for our customer service, but it is moments like this where our team go above and beyond which make all the difference for local people.”