Residents the key to Trident's report to tenants
Published by Dawn Prentice for Dawn Prentice Communications in Communities and also in Care and Support, Environment, Health, Housing
The Trident Social Investment Group (TSIG), which houses 6,000 people across the Midlands, has been given the thumbs up from residents for the Group’s Report to Tenants 2012, produced for residents by residents.
TSIG has been heavily engaged in the development of their resident involvement process as part of their groundbreaking social audit. The Report to Tenants which has involved a number of residents geographically dispersed across the Midlands, is part of a big push to engage tenants, communities and stakeholders more effectively and to assess the quality of the Group’s services and impact on the local community, economy and environment. As a result, an additional 150 residents have become actively involved with the group over the last 12 months.
In line with Trident’s Social Investment Strategy the group is committed to involving, consulting and informing its customers on a wide range of issues. TSIG provides involvement opportunities to enable people of all backgrounds, ages and minority groups to have more say in the decisions that affect their homes. The Group appreciates the importance and value of gathering intelligence from residents and by involving them, listening to their views and responding appropriately, the effectiveness of housing services are improved. The added value is that it also helps residents to develop new skills, including involvement in the editorial content and design of the Report to Tenants 2012.
John Morris, Trident Group Chief Executive, said: ‘Our approach is to integrate customer satisfaction with evaluation of our community impact and VFM. Our resident involvement programme is a vital process designed to give residents more say in the decisions that affect their homes, the services we provide and what happens in the local communities. We seize every opportunity to encourage residents to give us feedback and become actively involved in our scrutiny panels including housing issues such as repairs, security and contracted labour; as a result better decisions are made.’
Gary Mills, Trident resident and member of the Social Audit Panel said, ‘If you want to get involved in making decisions on what affects you, the opportunity is there for the taking and Trident will give you the necessary training and support you need.’