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Focus on tenants

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Published by Roisin Rowley-Smith for Riverside in Communities and also in Housing

Riverside is calling for tenants to help improve its services in Greater Manchester, Yorkshire and Cheshire and is offering a £25 high street voucher for willing volunteers.

Focus groups will take place at local neighbourhood offices, every month until June this year.  Some of the areas to cover include:  how Riverside handles anti-social behaviour, rent payments, signing up for a property or moving home, and repairs and maintenance.

Jeff Allen is Riverside’s neighbourhood manager.   “We want our tenants to tell us their experience in a range of areas,” said Jeff.  “If you have reported anti social behaviour, or have just signed up for a property with us, or had to call us to report a repair or maintenance work, we want to hear from you.”

Meetings should last around three hours and lunch will be provided.  Dates and times of meetings will be arranged to suit volunteers’ availability.

Jeff added:  “We have reduced anti social behaviour in our neighbourhoods by two thirds, as a result of listening to tenants and acting on their behalf.  And we’ve also set up Police and Community Together (PACT) meetings to help address issues on a regular basis.”

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