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West Midlands charity to expand its ‘Home Heroes’ support service

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West Midlands charity to expand its ‘Home Heroes’ support service


Published by Sarah Thomas for New Outlook in Care and Support and also in Communities, Health, Housing

A West Midlands charity is to expand the ‘Home Heroes’ service it offers to help older and vulnerable people remain living independently in their own home.

The Home Heroes service, provided by the New Outlook charity, provides tailor-made support packages including personal care to its clients as well as help around the home and social companionship.

The 168-year-old charity, which also provides residential and sheltered housing to people in Birmingham and the Black Country, is already operating its Home Heroes service in the Erdington and Harborne districts of Birmingham, but is now expanding it to cover surrounding areas.

The expansion of the Home Heroes service comes soon after a routine Care Quality Commission (CQC) inspection said it met all the required standards.

Comments in the CQC report included: “People said of the staff: ‘They are all friendly and kind and understanding’. ‘They are all very thoughtful; I can’t fault them’. ‘Nothing is too much trouble for them’.”

It’s not the only scheme run by New Outlook to be given top marks following recent inspections. All seven of its care and support services have met every required standard following CQC inspections and a Quality Assessment Framework (QAF) Audit by Birmingham City Council’s Supporting People Team.

Its other CQC reports included the following comments: “One person told us: ‘The staff are nice and they listen to me’. One relative told us: ‘The staff are very pleasant and seem to have a lot of regard for the service users…they take the time to know them well’.”

The two New Outlook Sheltered Housing services for older people with support needs in Birmingham also achieved an overall Grade A from the QAF Audit.

New Outlook has a long-standing history of providing services to older people and younger adults with sensory impairment and complex needs. It was formerly part of the Birmingham Royal Institute of the Blind and has been providing specialist support since 1846.

Maureen Bradley, CEO of New Outlook, said: “It’s excellent news that the hard work and dedication of our staff is recognised by our regulators, service users and relatives. We’re really proud of the services we provide and it’s why we’re expanding our Home Heroes scheme to help even more people stay as independent as possible in their own homes.”


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