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Friendship Care and Housing Provide 'Extra Care' Services

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Friendship Care and Housing Provide 'Extra Care' Services


Published by Kerrie Beck for Longhurst Group in Care and Support and also in Communities, Health, Housing, Local Government

Friendship Care and Housing have introduced a new care service for older people in Birmingham. ‘Extra Care’ is designed to place more control in the hands of the individuals who live at the former registered care home on Mary Street.

The new service is one of the first of its kind in Birmingham, developed in partnership with Birmingham City Council as part of its drive for the development of alternative care and support services as funds for the sector become more limited.

The Extra Care model separates the housing and care elements offering individual tenancies for the self-contained flats and a tailored package of support to enable tenants to live as independently as possible. Friendship and its partners are able to offer tenants a full menu of services to suit a wide range of needs, including 24 hour welfare programmes. The staff team and residents have worked hard to build strong relationships with the local community over the years, an approach which will only be strengthened by the new arrangements.

Maria Hanman, Head of Care in Birmingham, explained, “Having explored a number of care and support models, we are confident that the Extra Care service is the best option available for Mary Street. We’ve got a fantastic staff team who have been working extremely hard to keep the disruption of de-registering the existing service to a minimum.  We’ve been talking with staff, tenants and their families for some months now to make

sure everyone fully understands the changes, and we are incredibly grateful for the patience they have shown.”

Mark Askey, Director of Care for Friendship, confirmed, “The comfort, care and happiness of tenants is our first priority. Mary Street’s Extra Care service will build on over 20 years of experience of providing a residential care service for older people within an African Caribbean culture.  We are proud of our excellent reputation and are fully committed to maintaining and improving the high standard of individualised support.”


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