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New online welfare portal helps residents and support workers, thanks to Thames Valley Housing

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New online welfare portal helps residents and support workers, thanks to Thames Valley Housing


Published by Jenny Sandford for Thames Valley Housing Association in Care and Support and also in Communities, Housing, Universal Credit

Residents and support workers are benefitting from a new and comprehensive online database of local services and benefits advice, thanks to Thames Valley Housing (TVH).

The TVH Hub, ( has been designed for use by TVH’s own tenants, spanning 38 different local authorities, along with councils and support agencies. Alison Ibrahim, TVH’s Tenancy Support Officer said “The Hub has been a huge undertaking in the past year, but we now have a searchable database of services from food banks to digital coaching collated across all the areas we work in, for residents and our peers to use. We’ve had feedback that the benefits guidance there is clear and useful too, and have had requests from other organisations to replicate the website.”

TVH resident Clare Curness said “I think the site is an excellent service, and I use it rather than having to Google search for the particular thing I require. I also think it’s a great help for those that may not be confident or know how to search the internet correctly and safely.”

TVH Hub has also been used by TVH’s  partner organisations, meaning the extent of the help it can provide has extended beyond the scope of the Association’s own residents, and the hope is that it will continue to do so. Graham Russell from Richmond Borough Council said “The Council is keen to support any vulnerable residents affected by the government welfare reforms. TVH Hub’s comprehensive database of local support services will be invaluable for Council workers who want to signpost residents to appropriate local help for their situation.”


Notes to editors

  • The creation of was sparked by the work TVH’s dedicated Welfare Reform team were doing around benefit changes and the Department for Work and Pension’s 2012 ‘Local Support Services Framework’, which outlined how key support services and local partnerships should be developed to ease the change over to Universal Credit. For further information, please contact or call her on 020 8607 0879


  • Thames Valley Housing is based in Twickenham, West London and delivers housing for a wide range of people. Founded in 1966, the association manages and administers over 14,500 properties in London, Middlesex, Berkshire, Surrey, Hampshire, Oxfordshire, Buckinghamshire, Wiltshire and Sussex, and has over 1000 properties under construction. Thames Valley Housing aims to meet the aspirations of all our customers and residents, helping them to get the home they want or need at the outset, providing further opportunities to move or buy later should they wish.  It provides affordable rented homes, HomeBuy, market rent and key worker accommodation, including the staff accommodation for eight NHS Trusts.




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