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What makes a passenger transport journey memorable?
Far too often it’s because the train was late, the flight was cancelled or the bus was dirty. However, come August 2012 passenger transport needs to become memorable for good reasons; for moving millions of people around the UK safely and efficiently, and for staff providing excellent customer service, giving a warm welcome to the UK for visitors from all over the world.
It has previously been declared that the 2012 Olympic Games in London will be the ‘public transport games’ and it is critical that the right steps are taken now to make this a successful reality.
As a result, GoSkills, the sector skills council for passenger transport, is calling on employers and other organisations related to passenger transport to come together at its Customer Service Seminar, to discuss how the sector can deliver the right customer service during the 2012 Games.
The seminar, which will be held at The Atrium in Wembley Stadium on 3rd December 2009 from 3.30pm, will provide the chance for those working in passenger transport to share experience, knowledge and ideas and to review potential solutions to the challenges that will face them in 2012 and during major events beyond that.
The purpose of the seminar is to look at:
- what we already know about customer service in passenger
transport
- what planning has already gone into ensuring high standards of
customer service in the sector
- what issues are facing passenger transport as the 2012 Games
approach
- how the sector can manage these issues and deliver high quality
services.
Confirmed speakers for the event include: Simon Witts, Director
- Safety, Quality & Training, Flybe and Nigel Dotchin, Head of
Equalities Policy for the Department of Transport. The seminar will
be supported by a panel of specialists related to the Passenger
Transport sector. Panel members include Hugh Sumner, Director of
Transport, Olympic Delivery Authority and Gareth Phillips,
EDI’s Director of Sales and Business Strategy.
Nick Mitchell, GoSkills’ Executive Chair spoke of the event: “This seminar will be a valuable opportunity for employers and other stakeholders in our sector to share their ideas for how we can deliver high quality services during the major events that are coming to the UK; in particular the Games in 2012, but also events such as the 2014 Commonwealth Games and the Rugby World Cup in 2015.”
“The Customer Service Seminar will also enable GoSkills to move forward and work with employers in the future as the Games approach, helping them to achieve high standards of service for their passengers.”
Gareth Phillips from awarding body EDI, is pleased to support the event. He said “There must be a sense of urgency from those involved to identify what measures need to be in place to ensure that employees have the necessary levels of skills and training to deliver outstanding service to visitors.
“We also need to consider the training requirements of volunteers to ensure that they are offered transferable qualifications that will increase their employability and prospects after the Games.”
