Bromley Council uses Optevia to deliver more efficient service to customers

Accessibility Menu

Other Local Government stories

Bromley Council wanted to deliver a faster more efficient service to customers by streamlining the back office systems that supported the majority of routine calls to its contact centre.

Optevia, an IT consultancy specialising in designing and integrating customer relationship management, implemented its Local Government Template and Microsoft Dynamics CRM into Bromley’s contact centre.

Bromley’s contact centre staff now have speedy access to accurate information that helps them deliver a more professional service.

Watch the video to find out more:

http://www.optevia.com/case_studies/9608-BromleyOpteviaCS3_hb.wmv

24dash.com is a social housing and public sector news service combining breaking UK stories with your own organisation's news, views and press releases.

Becoming a member is free, giving you the ability to voice your own thoughts and comment on all content within 24dash.com as well as receiving our weekly e-newsletter containing the latest stories and job listings.

Find out more » Sign up »

Metrotile Uk has found the 24dash directory to be an excellent way of communicating with Local Authorities and Housing Associations, providing an easily maintained platform for our product and service press releases that never fails to attract a large readership, while simultaneously directing substantial traffic towards our own website.

Metrotile has seen increased Google rankings as a direct result of the website and considers 24dash to be incredible value for the services it provides. We would gladly recommend 24dash to anyone in the industry looking for a cost effective internet PR solution that never fails to deliver.

- Rory Carhill, Marketing Manager. Metrotile

This is just what we've been waiting for - the new 24dash website provides us with the perfect solution to getting our news directly to the people who matter to us. It's a great targeted news portal for the public sector and beyond - and we've already used the site to post our recent vacancies. We'll definitely be spreading the word. Brilliant.

- Ben Levinson, Marketing Officer, Groundwork London

If 24dash could help housing professionals become generators of content for their site and others it would be another step towards the interactions needed between citizen-customers and those providing public services.

- David Wilcox, Designing for Civil Society
www.designingforcivilsociety.org

Accessibility Menu

User Menu

Main Menu