Bromley Council uses Optevia to deliver more efficient service to customers

Published by Jon Land for 24dash.com in Local Government

Bromley Council wanted to deliver a faster more efficient service to customers by streamlining the back office systems that supported the majority of routine calls to its contact centre.

Optevia, an IT consultancy specialising in designing and integrating customer relationship management, implemented its Local Government Template and Microsoft Dynamics CRM into Bromley’s contact centre.

Bromley’s contact centre staff now have speedy access to accurate information that helps them deliver a more professional service.

Watch the video to find out more:

http://www.optevia.com/case_studies/9608-BromleyOpteviaCS3_hb.wmv