Leyburn Tourist Information Centre passes “mystery shopping” test with flying colours » Local Government » 24dash.com

VISITORS to Leyburn's Tourist Information Centre (TIC) are getting top quality advice and information and thats official!

The TIC scored 92 per cent in a mystery shopping exercise, well above the Yorkshire average of 87.1 per cent.

The TIC, run by Richmondshire District Council, was tested by a telephone call, an email enquiry and a personal visit all unannounced. The investigators were so impressed, they gave marks of 100 per cent in categories including "staff interaction", "staff appearance", "TIC appearance", "cleanliness", "environment" and more! The response to the phone call which was an enquiry about things to see and do in the area, and places to stay for a weekend visit - was so good, it was also rated at 100 per cent.

The customer service review is conducted twice a year by Yorkshire Tourist Board and Visit Britain.

TIC Manager Joy Healy said: "These brilliant results are a credit to our staff and volunteers. We can only give such a high standard of service because of the wonderful people who all work together as one team, dedicated to helping visitors get the most out of their trip to Leyburn!"

Councillor Fleur Butler, Richmondshire District Council ward member for Leyburn and spokesperson for Prosperous Communities, said: "This is fantastic news, both for the TIC staff and volunteers, and for Leyburn's tourist industry. This excellent score proves that all visitors can be sure that they will get top quality advice and information to help them enjoy their stay here."

The results follow a plea for more volunteers to help out at the TIC over the busy summer season. Volunteers with a love of Leyburn and a little free time to spare are being urged to contact Joy on 01748 828746.